At Sophistic Jewel, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer the following returns and exchange policy:

1. Returns

  • Eligibility: Returns are accepted within 10 days of receiving your order.
  • Condition of Items: The returned items must be unused, in their original condition, and with all tags and packaging intact.
  • Non-Returnable Items: Items that have been customized, altered, or used are not eligible for return.
  • Return Process: To initiate a return, please contact our Customer Service at 0323875982. You will be provided with instructions for returning your item.
  • Return Shipping Fees: Return shipping costs are the responsibility of the customer, except in the case of a damaged or defective product.

2. Exchange

  • Eligibility: We offer exchanges within 10 days of receiving your order, for items of the same value or less.
  • Exchange Process: To request an exchange, contact our Customer Service at 0323875982, and we will guide you through the process.
  • Condition of Items: Items must be unused, in their original condition, with tags and packaging intact.
  • Exchange Shipping Fees: Exchange shipping costs are the responsibility of the customer unless the item is defective or damaged.

3. Refunds

  • Refund Process: Once your return is received and inspected, a refund will be issued to your original payment method within 7-10 business days.
  • Refund Amount: Refunds will be issued for the price of the item(s) only, excluding the initial shipping fees.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 0323875982, and we will arrange for a replacement or full refund at no additional cost.

5. Contact Us

If you have any questions or concerns regarding our Returns & Exchange Policy, please don’t hesitate to reach out to us:
Sophistic Jewel
info@sophisticjewel.com
0323875982

Thank you for choosing Sophistic Jewel! We value your satisfaction and are here to assist with any returns or exchanges.